Frequently Questions
1. What are the Payment Methods?
Currently, we operate with Stripe for credit and debit cards. We are also working diligently to include PayPal as a payment method, ensuring security and convenience. We are continually working to expand our payment options.
2. Is My Purchase Secure?
Your security is our priority. When making purchases in our store, your information is protected by advanced security measures. Your personal and payment information is handled confidentially and is not stored on our servers.
3. Can I Change My Delivery Address?
Our orders are processed after payment confirmation. If you provided an incorrect delivery address or wish to change it, please contact us through our customer service channels on our contact page or via email.
4. Can I Make Changes Even After the Order is Shipped?
We apologize, but once the order is shipped, the delivery address cannot be changed. Please update your address for future orders.
5. How do I Track My Product?
Your product receives a tracking code as soon as the order is dispatched for delivery, and we automatically send the tracking code to you.
6. What is the Estimated Dispatch Time for My Product?
Products typically ship within 2 to 7 business days.
7. Do the Products Come from Another Country?
No, we only work with domestic suppliers for your comfort and faster deliveries.
8. How do I Handle Product Returns?
In the store's footer, click on Terms and Policies EllaFashion, where you can find detailed information to address any questions.
9. Can I Pick Up the Product in a Physical Store?
No, we operate exclusively through this online store.
10. Where is the Company's Office Located?
8500 Beverly Blvd, Los Angeles, CA 90048, United States
11. Are You Reliable, and Do the Products Really Arrive?
Yes, our products arrive, and you can track your order right here on the website on the Order Tracking page.
12. What are the Company's Operating Hours?
The website is always available for your use, 24 hours a day, 7 days a week. Support is not available on weekends or holidays.
13. Why Can't I Track My Product?
This means that your product has not yet been dispatched for delivery. You can check again soon.
14. My Product is in Transit but Hasn't Arrived, Why?
This means your product is on its way to the address you provided during the purchase. It will arrive soon as it's already with the carrier.
15. Why Was My Order Canceled?
This happens when the product's stock is running out, and someone else likely purchased the last product before you.
16. What Payment Methods Do You Accept?
We accept credit, debit, and credit card installment payments.
17. Can I Pay Only When I Receive the Product?
We do not offer this payment option, but you can save the product in your favorites or cart for later purchase.
18. I Bought the Product, but It Hasn't Arrived, What Should I Do?
If you recently purchased, the product is likely still on its way. If it exceeds the delivery deadline or the tracking code isn't working correctly, please contact us through our contact page to choose how you prefer to reach us.
19. Do You Sell on Other Platforms?
No, we exclusively sell here and have special arrangements with suppliers and carriers to provide you with exclusive service.
20. Do You Deliver the Products?
No, our products are delivered by partner carriers so that you can enjoy our products from anywhere in the country.
21. I Placed Multiple Orders, but Only One Arrived, Why?
We work with various suppliers, so it's possible that you ordered different products from different suppliers, and these products may come from different locations in the country.
22. Can an Order Experience Delivery Delays?
Our delivery logistics are done in partnership with carriers, and unforeseen variables, such as road or route issues, virus outbreaks, and other uncontrollable situations, may lead to some delays.
23. I Need to Cancel My Purchase, What Should I Do?
If you need to cancel your purchase, don't worry. You will receive your product, and once it arrives, simply notify us. We will immediately generate a return label, and you can send the product back to us. Then, your product will be canceled, and you will receive a full refund. Learn more about the rules in our exchange and return policies.